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This might also occur if the device has been moved and the lighting conditions are dramatically different in the new location. Please sign in with your PIN when you try to sign in with Windows Hello, follow the steps below to improve recognition. This error message can occur if you wear glasses and didn't set up face recognition to recognize you both with and without your glasses. If you get an error message that says Couldn't recognize you. Reset your PIN when you aren't signed in to WindowsĬhange your PIN when you're already signed in to your device

Run Windows Hello troubleshooter Related topics If you are having a problem with Windows Hello facial recognition, try running a troubleshooter that might fix the problem. To improve recognition, select Start > Settings > Accounts > Sign-in options > Facial recognition (Windows Hello), and then select Improve recognition. Please sign in with your PIN. when you try to sign in with Windows Hello, follow the steps below to improve recognition. This error message can occur if you wear glasses and didn't set up face recognition to recognize you both with and without your glasses. If that happens, sign in with a PIN or password instead, and then set up Windows Hello again. If your face or fingerprint didn’t scan properly, or if you’re using the wrong finger to sign in, you’ll get an error message when you try to sign in through Windows Hello. Windows Hello doesn't recognize me, or I get an error message when I try to sign in Select the option you want to use to sign in. Note: If you’ve set up multiple sign-in methods, like a password, a PIN, and Windows Hello, Windows will show those options at the sign-in screen.

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